Privacy Policy
This Privacy Policy explains how Oclaré ("Oclaré," "we," "us," or "our") collects, uses, and shares information about you when you visit oclare.com (the "Site") or purchase our products. By using the Site, you agree to the practices described here.
1. Information we collect
We collect information you provide directly and information gathered automatically as you use the Site.
- Information you provide: name, email address, shipping and billing address, phone number, and order details when you make a purchase, create an account, subscribe to emails, or contact us.
- Payment information: payment-card details are collected and processed by our payment and checkout providers. Oclaré does not store full payment-card numbers.
- Automatic information: device type, browser, IP address, pages viewed, and similar usage data collected through cookies and similar technologies.
2. How we use your information
- To process, fulfill, and deliver your orders and subscriptions.
- To communicate with you about orders, customer service, and — where you have opted in — marketing.
- To operate, maintain, and improve the Site and our products.
- To detect, prevent, and address fraud, security issues, and policy violations.
- To comply with legal obligations.
3. Cookies and tracking
We use cookies and similar technologies to keep the Site working, remember your preferences, and understand how the Site is used. You can control cookies through your browser settings; disabling some cookies may affect Site functionality.
4. How we share information
We do not sell your personal information. We share information only with service providers who help us run our business, including payment processors, order-fulfillment and shipping partners, email and analytics providers, and customer-support tools. We may also disclose information when required by law or to protect our rights, and in connection with a business transfer such as a merger or acquisition.
5. Your choices and rights
You may unsubscribe from marketing emails at any time using the link in each email. Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain processing. To exercise these rights, contact us at hello@oclare.com.
6. Data security and retention
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure. We retain personal information for as long as needed to provide our services and meet legal obligations.
7. Children's privacy
The Site and our products are intended for adults 18 and over. We do not knowingly collect personal information from children.
8. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
9. Contact us
Questions about this policy? Email hello@oclare.com.